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Frequently Asked Questions

Where do I find my Health/Medical Record Number?


Who do I call or email for order information?

To talk to our Customer Care team, call 800-321-0607. If you would like to email the Customer Care team, email at


Can I share my login information with other people?

You have been instructed to access this website through your Kaiser healthcare professional. You should be accessing the site and ordering product as instructed by your healthcare professional. This access is not to be shared.


Can I order more products than what my healthcare provider indicated?

Yes, for your own personal use only.


If I live in California, should I expedite my shipment?

No, typically shipments will ship from California and do not need to be expedited.


How do I process a return?

  1. Log into the website.
  2. Click "My Account"
  3. Click "My Orders"
  4. Click "Return" next to the order you wish to return


What happens if my product broke?

Contact us first, as we maybe able to fix your issue. If we are unable to fix your issue, then we will follow our return policy.